Connect Cloudbeds to Innteracto

Innteracto connects to Cloudbeds so your reservations appear in Innteracto automatically. Your front desk no longer has to enter arrivals twice, and each guest can receive their personal Innteracto link (WhatsApp concierge, service requests, restaurant orders) as soon as they check in. The connection is read-only: Innteracto never creates, changes or cancels anything in Cloudbeds.

• An active Innteracto account for your hotel • A Cloudbeds user who is allowed to authorise apps for the property • If you manage several properties in Cloudbeds, know which one to connect (one Innteracto account = one property)

1. Sign in to the Innteracto staff app (https://restaurant.innteracto.com). 2. Open Settings → PMS connection. 3. Click "Connect Cloudbeds". 4. Sign in to Cloudbeds and click "Allow" to authorise Innteracto. 5. Back in Innteracto, choose the property to connect if you are asked. 6. Your reservations appear within about 10 minutes. To load them right away, click "Sync now".

Innteracto checks Cloudbeds for changes about every 10 minutes: • Upcoming arrivals: guest name, contact details, stay dates and room type appear in Arrivals. • Check-in: when the guest is checked in in Cloudbeds, the room number is attached and the guest can receive their personal WhatsApp link. • Check-out: the guest's stay is closed and the room is marked as dirty for housekeeping. • Cancellations: cancelled reservations are removed from Arrivals. Permissions requested: read:hotel, read:reservation and read:guest (read-only).

In Innteracto, open Settings → PMS connection and click "Disconnect". Synchronisation stops immediately. You can also revoke Innteracto's access from your Cloudbeds account at any time. Guests already imported stay in Innteracto until they are deleted under our retention rules (see our Privacy Policy).

• No reservations after 10 minutes: click "Sync now", then check that the right property was selected. • "Connect again" is shown: the Cloudbeds authorisation expired or was revoked. Click it and sign in to Cloudbeds again. • Room numbers are missing: they are added when the guest is checked in in Cloudbeds.

Write to contact@innteracto.com with your hotel name and a short description of the problem. We reply within 1 business day. Data handling is described in our Privacy Policy: https://innteracto.com/privacy