A riad's day, without the phone ringing
"How do I find the riad in the medina?", "What time is breakfast on the terrace?", "Can you book a hammam?", "A taxi to the airport at 5 am?" These questions come at any hour, often when the host is busy or asleep.
Innteracto's digital concierge answers right away from your riad's information, in English, French, Spanish, Arabic or Darija, and keeps the human side for the welcome, the tea and the real moments of hospitality.
What the concierge does for your guests
- Before arrival: the day before, a WhatsApp welcome with the concierge link, for directions, arrival time or a transfer.
- During the stay: 24/7 answers, requests (towels, cleaning, heating), meal bookings, hammam, massages, activities and taxis.
- Good addresses: places nearby with walking time, opening status and a map link (pharmacy, ATM, restaurants).
- At departure: a goodbye with your Google and TripAdvisor review links, and a review invitation sent only to happy guests.
What it does for you
- A team of 3 working like a team of 10: each request reaches the right team member, on their phone or WhatsApp, with Accept and Done buttons.
- Nothing gets lost: a request nobody takes is followed up automatically.
- You know who is unhappy before they leave: a dissatisfied guest is flagged while still with you.
- Your online reviews in one place: Google and TripAdvisor tracked, replies drafted by the AI.
Simple to set up
No app for guests: a QR code in each room or the link sent on WhatsApp. No PMS needed: enter arrivals in Innteracto, or connect Cloudbeds, Apaleo or Mews. The AI reads your website to prepare its first answers, and you complete it in minutes.
For riads in Marrakech, Fes, Essaouira, Chefchaouen…
Whether your riad has 4 or 30 rooms, in the medina or the palm grove, the digital concierge adapts to your services: hammam, cooking classes, desert trips, dinner on the terrace. Guests discover what you offer at the right moment, without pressure.
Frequently asked questions
What is a digital concierge for a riad?+
A service that answers riad guests 24/7 on WhatsApp or by QR code, takes their requests and bookings and passes them to the team. It replaces repetitive questions, not the warm welcome.
Is it suitable for a small riad with a few rooms?+
Yes. That is where it helps most: at night and at busy moments, when the team cannot answer everyone.
Do my guests need to install an app?+
No. They scan a QR code or write on WhatsApp from their phone.
Which languages does it answer in?+
The guest's language: English, French, Spanish, German, Italian, Arabic and Darija, voice notes included.
Do I need booking software (a PMS)?+
No. Without a PMS you enter arrivals. With Cloudbeds, Apaleo or Mews they arrive automatically.
Give every guest of your riad a concierge
Free trial, live in a day, nothing for your guests to install.
Start the free trial